Blogs (Quality) Management


ISO 19011 Revision May Matter More Than ISO 9001 for Future Audits
ISO 19011 Revision May Matter More Than ISO 9001 for Future Audits
ISO 19011:2026 could have a bigger practical impact on companies than the upcoming ISO 9001 revision because it will reshape how organizations prepare for audits and prove their management systems are effective.
Preparing for Ethics and Quality Culture Requirements in ISO 9001:2026
Preparing for Ethics and Quality Culture Requirements in ISO 9001:2026
New ethics and quality culture requirements introduced in the Final Draft International Standard (FDIS) of ISO 9001 do not explicitly call for organizations to maintain formal evidence, yet
Quality Professionals Must Shape Their Role Before It Shapes Them
Quality Professionals Must Shape Their Role Before It Shapes Them
Quality professionals can become overwhelmed and lose focus when they do not actively define their role, a point raised by Ekaterina Potemkina of QUALITY-ALL-IN in an opinion piece. 
ISO 9001 As A Mirror For Exposing Hidden Process Gaps
ISO 9001 As A Mirror For Exposing Hidden Process Gaps
Companies sometimes pursue ISO 9001 certification to meet customer demands, but even such motivation can lead to unexpected benefits once a quality management system is properly implemented.
Reasons Why Certification Audits Lose Their Edge
Reasons Why Certification Audits Lose Their Edge
Certification audits can either challenge and strengthen organizations or simply help them tick the box, and concern is growing that the latter is becoming more common.
Missed Opportunity To Fix Known Issues: Where ISO 9001:2026 Falls Short
Missed Opportunity To Fix Known Issues: Where ISO 9001:2026 Falls Short
The ongoing revision of ISO 9001 introduces few meaningful changes to requirements and leaves known issues unresolved,
Reaching Quality Maturity Requires Simpler, More Effective Systems
Reaching Quality Maturity Requires Simpler, More Effective Systems
Many quality systems become heavier over time, but maturity comes from making them work better, not adding more layers.
Quality Issues As Symptoms Of Weak Management Systems
Quality Issues As Symptoms Of Weak Management Systems
What is often described as a quality issue may instead point to a weakness in how the organization is managed.
Audit Theater Wastes Time And Hides Real Problems
Audit Theater Wastes Time And Hides Real Problems
Companies often stage their systems before audits instead of showing how they actually work.
Firefighting Signals Missing Alignment Even In ISO Certified Systems
Firefighting Signals Missing Alignment Even In ISO Certified Systems
Organizations can remain stuck in constant firefighting despite ISO certification, pointing to a lack of alignment between systems and daily work.
Switching to eQMS Without Stable Processes Can Backfire
Switching to eQMS Without Stable Processes Can Backfire
Thinking of switching to an eQMS to fix quality problems?
Growing Bureaucracy Obscures Original Purpose of Management System Standards
Growing Bureaucracy Obscures Original Purpose of Management System Standards
As layers of requirements grow, audit results are becoming less consistent across organizations and markets, moving standards away from their original purpose.
From Day 1 to Day 100, Quality Manager Reality Sets In
From Day 1 to Day 100, Quality Manager Reality Sets In
Expectations of a quality role can shift sharply within the first 100 days, as early confidence gives way to the realities of how organizations actually operate.
Quality Work Would Be Easier If Schools Taught These Real-Life Skills
Quality Work Would Be Easier If Schools Taught These Real-Life Skills
Quality professionals often deal with problems that start long before people enter the workplace.
ISO 9001 Revision Unpacked: What Changes in Clauses 8–10 on Operations, Performance and Improvement
ISO 9001 Revision Unpacked: What Changes in Clauses 8–10 on Operations, Performance and Improvement
As the quality community awaits the upcoming update to ISO 9001, John Watt, Owner of Many Caps Consulting, provides a detailed analysis of proposed changes in the draft ISO 9001:2026.
Certifying Large Companies Requires A Different Approach
Certifying Large Companies Requires A Different Approach
A question raised by Kyle Chambers during a podcast prompted Michael Mills to explain how large, complex organizations can be certified to standards like ISO 9001, pointing to the need to carefully define the scope of certification. 
Five Early Signs That Reveal How a QA Audit Will Unfold
Five Early Signs That Reveal How a QA Audit Will Unfold
Early signs can show how a QA audit will unfold, and experienced auditors know how to read them.
Too Messy Or Just More Useful? Rethinking QM Documentation Formats
Too Messy Or Just More Useful? Rethinking QM Documentation Formats
Stephan Joseph, founder of Joseph Beratung, challenges a familiar concern in an opinion piece:
Thinking Like An Auditor Starts With Questions Not Checklists
Thinking Like An Auditor Starts With Questions Not Checklists
Carlos Manuel Pereira da Cruz, a consultant, auditor, trainer, author, and ISO 9001 expert, explains in a video lesson that effective audits begin with the right questions rather than clauses or checklists.
Why Quality Fails in Manufacturing Despite More Inspection And Supervision
Why Quality Fails in Manufacturing Despite More Inspection And Supervision
Focusing on inspection instead of preventing problems before they occur allows defects to keep coming back in manufacturing,
Systems, Not People, Determine Results: Deming’s Red Bead Lesson Still Ignored
Systems, Not People, Determine Results: Deming’s Red Bead Lesson Still Ignored
Most performance problems come from the system that produces results, not from the people working within it,
When Written Procedures Do Not Match Daily Work, Certified Systems Fail
When Written Procedures Do Not Match Daily Work, Certified Systems Fail
Many companies obtain ISO certification expecting business benefits, but real-world experience shows that written procedures often do not match daily work, limiting the value of the system.
Quality Managers, Stop Absorbing Dysfunction And Reclaim Your Role
Quality Managers, Stop Absorbing Dysfunction And Reclaim Your Role
Many quality managers stay too long in environments that do not support strong quality practices, gradually adapting to issues they should be challenging.
Mentoring Could Solve The Auditor Pipeline Problem
Mentoring Could Solve The Auditor Pipeline Problem
The ISO auditing field faces a growing talent pipeline problem as demand for certification rises while fewer new auditors enter the profession.
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