Blogs (Quality) Management


The Problem With Making Quality Culture an Explicit ISO 9001:2026 Requirement
The Problem With Making Quality Culture an Explicit ISO 9001:2026 Requirement
Making quality culture an explicit requirement in ISO 9001:2026 may create more questions than it resolves.
QMS Gaps Often Hide in Broken Connections, Not Missing Documents
QMS Gaps Often Hide in Broken Connections, Not Missing Documents
Quality management system (QMS) gaps can remain hidden even when procedures, records and other expected elements are all in place.
ISO 9001:2026 Changes at a Glance
ISO 9001:2026 Changes at a Glance
With ISO 9001 revised for the first time since the 2015 edition, one of the immediate questions for quality teams is what has actually changed.
How SDGs, ISO Standards and ESG Work Together for Companies
How SDGs, ISO Standards and ESG Work Together for Companies
The Sustainable Development Goals (SDGs), ISO management system standards and environmental, social and governance (ESG) practices can work together to connect broad sustainability ambitions with the way companies set priorities, manage operations and measure results.
Seven Criteria for Choosing an eQMS That Fits Your Operations
Seven Criteria for Choosing an eQMS That Fits Your Operations
The growing number of electronic quality management systems (eQMS) on the market can make choosing the right platform more difficult, especially when many come with similar features and promises.
When Quality Fails, Look at the System Before Blaming the Culture
When Quality Fails, Look at the System Before Blaming the Culture
When quality problems keep returning, management often concludes that the organization has a culture problem.
Rise of Customer Service Apps: How Product Degradation Is Sold as Empowerment
Rise of Customer Service Apps: How Product Degradation Is Sold as Empowerment
As customer service apps become more common, Pragmatic Quality Leader Michael Mills asks whether replacing human support with self-service technology really represents an advance in product Quality.
More QMS Can Mean Less Quality
More QMS Can Mean Less Quality
Adding more procedures, approvals and records can make a quality management system (QMS) more complicated without making it more effective.
Seven-Figure Penalty for Deepak Jain, but Questions Over AiNET’s Other Certificates Remain
Seven-Figure Penalty for Deepak Jain, but Questions Over AiNET’s Other Certificates Remain
Deepak Jain faced a seven-figure penalty after federal investigators found that he fabricated letters claiming AiNET’s data center had been certified as Tier IV under TIA-942, the highest tier level for reliability, availability and security.
Separating the Facts From the Noise Around the Revised ISO 9001
Separating the Facts From the Noise Around the Revised ISO 9001
Ekaterina Potemkina of Quality All In has examined what is genuinely changing in the new edition of ISO 9001, what is being clarified and what is simply noise around the revision.
In ISO 9001:2026, Quality Culture Will Need to Be Proven, Not Just Stated
In ISO 9001:2026, Quality Culture Will Need to Be Proven, Not Just Stated
One of the major changes in the upcoming ISO 9001:2026 concerns quality culture and ethical behaviour, explains Rob Pragnell of Anacruses Associates Ltd.
Tips for Surviving an ISO Audit
Tips for Surviving an ISO Audit
Auditors can sometimes stray into consultancy, turning personal preferences about how a control should be implemented into something that sounds like a requirement.
Quality’s ‘New Baseline’ Brings the Cost of Bad Decisions Into the Executive Room
Quality’s ‘New Baseline’ Brings the Cost of Bad Decisions Into the Executive Room
Quality leaders should trace operational failures back to the business decisions that created them and bring their full financial consequences into executive discussions before the damage spreads across the organization.
Has Traditional ISO 9001 Implementation Reached Its Limit?
Has Traditional ISO 9001 Implementation Reached Its Limit?
Organizations today operate amid artificial intelligence, automation, real-time data, digital transformation, complex supply chains, and rapidly changing business risks.
Preparing Your Management System for the ISO 2026 Updates
Preparing Your Management System for the ISO 2026 Updates
Several major ISO management system standards are changing in 2026, and organizations should start assessing the impact now rather than wait for certification transition timelines. 
Bold Prediction: EN 18286 Could Follow ISO 13485’s Path to Global Use
Bold Prediction: EN 18286 Could Follow ISO 13485’s Path to Global Use
EN 18286 has the potential to become an AI counterpart to ISO 13485, predicts Seetal Erramilli, a medtech professional at the British Standards Institution (BSI).
What CEOs Need Instead of Another Quality Report
What CEOs Need Instead of Another Quality Report
CEOs do not need another report listing nonconformities, defects, or complaints without showing why they matter.
Time to Rethink How QMS Audit Duration Is Determined
Time to Rethink How QMS Audit Duration Is Determined
QMS audit times are still determined by a method that has failed to keep pace with the process approach and how audits are conducted today.
Looking Back at the Mistakes That Led ISO 900x to ‘Audit Theater’
Looking Back at the Mistakes That Led ISO 900x to ‘Audit Theater’
The ISO 900x series is widely viewed as a way to improve how organizations operate, yet it can instead encourage what critics call “audit theater”, where passing an audit becomes more important than actual capability. 
ISO 9001 As a Solid Base for Meeting AQAP Requirements
ISO 9001 As a Solid Base for Meeting AQAP Requirements
Organizations that need to meet NATO’s Allied Quality Assurance Publications (AQAP) requirements for defense contracts already have a solid head start if they are certified to ISO 9001.
How to Adapt as More Quality Roles Merge into HSEQ
How to Adapt as More Quality Roles Merge into HSEQ
Quality professionals looking for their next role may need to adjust their job search as more employers combine quality, safety and environmental responsibilities into a single position.
The ‘ISO Paradox’: Certification Looks Like a Cost Until Its Practical Value Becomes Clear
The ‘ISO Paradox’: Certification Looks Like a Cost Until Its Practical Value Becomes Clear
Companies can pursue ISO certification as an unwanted expense, only to realize later that the management system they built has made the business work better.
If It's Only 'Between the Lines,' It's Not a Standard Requirement
If It's Only 'Between the Lines,' It's Not a Standard Requirement
Requirements should come from the standard itself, not from what is 'between the lines', argues Yasushi Tsukano, IATF Lead Auditor / IRCA Principal Auditor.
How Well Do Internal Auditors Need to Know the Standard?
How Well Do Internal Auditors Need to Know the Standard?
Internal auditors do not always need to know every requirement of a management system standard.
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