The concept of quality has a long history, with roots dating back to ancient civilizations. In the past, quality was often seen as a matter of craftsmanship and skill, with skilled craftsmen producing high-quality goods through careful attention to detail and the use of superior materials.

Over time, the focus on quality has evolved, and today it is viewed as a critical element of business success. In the 20th century, several key figures played a pivotal role in shaping the modern understanding of quality and its importance in business.

One of the most influential figures in the history of quality is Dr. W. Edwards Deming, an American statistician and management consultant. Deming is credited with developing many of the key concepts of modern quality management, including the PDCA (Plan-Do-Check-Act) cycle, which is a systematic approach to continuous improvement.

Deming also formulated the 14 Points for Management, which are a set of principles that outline the key elements of a successful quality management system. These principles include the importance of leadership, the need for a focus on the customer, and the use of data and statistical analysis to drive decision-making.

Other important figures in the history of quality include Joseph Juran, who developed the concept of the “quality trilogy” (quality planning, quality control, and quality improvement), and Philip Crosby, who introduced the idea of “zero defects” as a goal for quality management.

In addition to these individuals, there are several key principles that form the foundation of modern quality management. These principles include customer focus, continuous improvement, employee involvement, process-oriented approach, and leadership.

In summary, the history of quality is a long and storied one, with roots dating back to ancient civilizations. In the 20th century, several key figures, including Dr. W. Edwards Deming, Joseph Juran, and Philip Crosby, played a pivotal role in shaping the modern understanding of quality and its importance in business. Today, the principles of customer focus, continuous improvement, employee involvement, process-oriented approach, and leadership form the foundation of modern quality management.