True Touch has received three ISO certifications for its call center practices and also received Thailand’s Outstanding Call Center certificate for excellence in handling consumer issues.
The Management System Certification Institute MASCI has certified seven hotels under ISO 22483:2020, a global standard that sets quality requirements for hotels in areas such as staff competence, cleanliness, safety, service, and guest satisfaction.
Brother Thailand has secured ISO 18295-1:2017 certification for its Brother Contact Center and was also recognized with an award for outstanding consumer complaint handling by Thailand’s Consumer Protection Board (OCPB).
Seven companies from the Charoen Pokphand Group (CP Group) have received the TIS 9999 certification for applying sufficiency economy principles in their operations.
The Gosoft Customer Service Center has received two major recognitions - ISO 18295-1:2017 certification for Customer Contact Centre Management and the Outstanding Call Center Award.
The International Organization for Standardization’s (ISO) Committee on Conformity Assessment (ISO/CASCO) has confirmed continuation of the current edition of ISO/IEC 17021-1,
The International Organization for Standardization (ISO) has published the third edition of ISO 14024, revising requirements for ecolabel certification programs to improve verification of environmental claims and help prevent greenwashing,
The International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) have released the first version of the IEC & ISO Information Model for SMART content,
The GMP+ International has launched the MI5.7 Feed Life Cycle Assessment LCA standard, introducing a harmonized method for calculating and communicating the environmental impact of feed products across the supply chain.
The International Organization for Standardization (ISO) has published ISO 22367:2026, a revised standard that provides medical laboratories with a structured approach to identifying, assessing, and controlling risks across laboratory activities and testing processes.
A new whitepaper published by the International Organization for Standardization (ISO) explains how key performance indicators (KPIs) from the ISO/IEC 30134 series can be used to measure and report energy and water use in data centers.
The Foundation FSSC has released Version 7 of the FSSC 22000 food safety management system certification scheme, introducing updated prerequisite programs (PRPs) and aligning the scheme with the 2024 Global Food Safety Initiative requirements.
A new data model for carbon credit markets is being developed by ISO’s sustainable finance and financial services committees, with early input still open to stakeholders.
The International Organization for Standardization (ISO) has published updated and new parts in the ISO 20022 series, as major payment systems advance their implementation of the standard on closely aligned timelines.
An international voting and consultation phase is underway for a new standard that sets requirements for testing artificial intelligence (AI) and machine learning (ML) in medical devices.