True Touch has received three ISO certifications for its call center practices and also received Thailand’s Outstanding Call Center certificate for excellence in handling consumer issues.
The Management System Certification Institute MASCI has certified seven hotels under ISO 22483:2020, a global standard that sets quality requirements for hotels in areas such as staff competence, cleanliness, safety, service, and guest satisfaction.
Brother Thailand has secured ISO 18295-1:2017 certification for its Brother Contact Center and was also recognized with an award for outstanding consumer complaint handling by Thailand’s Consumer Protection Board (OCPB).
Seven companies from the Charoen Pokphand Group (CP Group) have received the TIS 9999 certification for applying sufficiency economy principles in their operations.
The Gosoft Customer Service Center has received two major recognitions - ISO 18295-1:2017 certification for Customer Contact Centre Management and the Outstanding Call Center Award.
The Thai Industrial Standards Institute (TISI) has proposed a new voluntary standard, TIS 4410–2025, for second-hand solar panels to improve access to clean energy and reduce industrial waste.
The International Organization for Standardization (ISO) has advanced the revision of ISO 19011 to the Final Draft International Standard (FDIS) stage.
The International Medical Device Regulators Forum (IMDRF) has published a playbook to help regulators use shared approaches when reviewing medical devices, known as regulatory reliance.
The German Institute for Standardization (DIN) has published DIN SPEC 92006, introducing the first unified framework for artificial intelligence (AI) testing tools and setting clear requirements for how these tools should be designed and used.
The Organisation for Economic Co-operation and Development (OECD) has released a report examining how governments can improve regulation by making better use of standards, measurement, and assurance systems, known as quality infrastructure (QI).
The revision of ISO 9000, the international standard that defines the basic concepts and vocabulary of quality management, has reached the Final Draft International Standard (FDIS) stage, the final step before publication.
A new international standards committee has been created to develop standards for digital product passports (DPPs), systems designed to share key product information across the entire lifecycle and improve transparency and circular economy practices.
Global Accreditation Cooperation Incorporated has launched its new official website, providing a central online platform for the organization that became the single global body for international accreditation cooperation.