The International Organization for Standardization (ISO) has launched a revision of its two customer contact standards, ISO 18295-1 and ISO 18295-2, to reflect current communication practices and the growing role of artificial intelligence in customer interactions.
The German Accreditation Body (DAkkS) has proposed legal changes to GLOBAC that would allow EU national accreditation bodies to join without violating European law.
The French Standardization Association (AFNOR) and Standard Norway (SN) will jointly lead ISO/TC 176, Quality management and quality assurance, the ISO technical committee responsible for the ISO 9000 family of quality management standards.
TÜV Süd has launched a voluntary certification mark for low-risk AI (artificial intelligence) systems, allowing manufacturers to prove the quality of their AI solutions even when no legal requirements apply.
A new ISO International Workshop Agreement (IWA) has been proposed to harmonize greenhouse gas (GHG) accounting standards for industrial products and improve the comparability of emissions data across global supply chains.
The global testing, inspection, and certification (TIC) market is projected to grow from USD 239.48 billion in 2025 to USD 282.76 billion by 2030, with a compound annual growth rate of 3.4%, according to a new report by MarketsandMarkets.
A revised draft of ISO 20252—covering vocabulary and service requirements for market, opinion and social research—is under international review, with ISO member bodies invited to submit feedback by September 4.
The International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) have published ISO/IEC 42006:2025, setting requirements for bodies that audit and certify Artificial Intelligence Management Systems (AIMS) under ISO/IEC 42001.