Management Systems World
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Hidden Truths About Quality: What Most Trainings Never Teach
Ekaterina Potemkina, a Quality Mindset Activator, reveals hidden truths about quality that rarely make it into formal training—some as surprising as its link to religion.
Quality Gone Wrong: 21 Real Stories You Wouldn’t Believe
Absurd things can happen in any job, but Quality Mindset Activator Ekaterina Potemkina of QUALITY ALL IN demonstrates that in quality management, these situations can be especially strange and hilarious.
Quality Managers of Tomorrow: Creating Value Across the Board
Season 3 of the podcast Future Quality Manager, produced by France Quality and Performance Association (AFQP), explores how quality managers will prove their value by 2030.
Total Quality Management Models Offer Broader Solution Than ISO Standards
Total Quality Management (TQM) models like EFQM and MBNQA are better equipped to handle today’s complex quality challenges than ISO standards, argues Jean-Marie Reilhac, a quality expert and founder of QleanRSE Consulting.
Diary of a Quality Manager: Building Culture One Small Win at a Time
A week of frustrating moments highlights how difficult it can be to build a real culture of quality, even in well-structured organizations.
Why Real Metrological Traceability Takes More Than a Statement
Real metrological traceability depends on more than just a written claim, writes Jeff Gust, a senior metrology and regulatory expert at Fluke Corporation, in part 121 of his 'Metrology Monday' blog series.
Strategies for Resolving Quality Conflicts and Turning Differences Into Strength
Conflicts over quality are unavoidable in product development—but managing them well can help companies improve both collaboration and outcomes, points out James Luellen, Division Process Manager at Schwarz Partners, in a recent opinion piece.
Things to Consider, Avoid and Do When Implementing Management Systems
When small and medium-sized enterprises (SMEs) adopt management system standards such as ISO 9001, ISO 14001, or ISO 45001,
Don’t Just Fix Mistakes—Design a System That Prevents Them
Many failures in organizations are visible and preventable—yet they happen because the culture allows them to.
What Really Happens During an Accreditation Audit
Accreditation audits are not about testing people—they are about verifying whether systems are working as they should.
A Quality System That Fails the Workforce Fails Everyone
A good quality management system is one that helps workers do their jobs better—not just one that passes audits, writes Sithembile Mdlalose, Founder and CEO of QUEMS Consulting, in a recent blog post.
Six Signs You’ve Found the Right Quality Manager
A good Quality Manager keeps the system running.
Applying Quality Principles in Everyday Life—What Could Go Wrong?
What would happen if you tried applying the quality principles used in organizations to everyday life?
Preventing the Rashomon Effect: Why Seeing the Whole Picture Improves Quality
Conflicting perspectives in quality management can lead to misdiagnosed problems, wasted resources, and lost customers.
ISO 9001 Climate Change Amendment Might Look Small but Carries Weight in Audits
The 2024 amendment to ISO 9001 might seem minor, but it introduces a clear requirement that carries real weight during audits.
Practical Tips on Making Quality Assurance Work
Quality assurance must go beyond inspections—successful companies treat it as a core part of their strategy and use it to drive efficiency, reliability, and innovation.
The Anatomy of Excellence: Sketching the Perfect Quality Assurance Manager
QualityNeeds, a consultancy specializing in tailored quality solutions, has combined quality expertise, humor, and anatomy to create a striking visual representation of what makes an effective Quality Assurance (QA) Manager.
ISO 9001 as the Foundation for Evidence-Based Quality Decisions
Evidence-based decision making is at the heart of quality management—and ISO 9001:2015 is built to support exactly that.
ISO 9000 Draft Adds Terms and Concepts but Risks Diluting Quality Focus
A Draft International Standard (DIS) version of ISO 9000 has been released for public review, showing significant changes to how the fundamentals and vocabulary of quality management are presented.
KPIs Don’t Give Answers—They Ask Questions and Guide Action
Key Performance Indicators (KPIs) should not be treated as answers but as alerts that help teams ask the right questions and take the right actions,
How To Make Friends and Manipulate People—For the Sake of Quality
Ekaterina Potemkina, a quality mindset activator and career guide for quality pros, shares a humorous survival guide for quality managers trying to stay liked while doing a job that rarely wins popularity contests.
ISO 19011 Revision Puts Supply Chain in Spotlight
Christel Fouche, a registered lead auditor for ISO 45001, ISO 14001, and ISO 9001, and a provider of occupational health and safety coaching and training,
The Hidden Cost of Rubber-Stamp Audits
A recent blog post by ISO certification expert Jeremy Fisher of Southpac Certifications tells the story of a real-life audit that lasted just 47 minutes - and delivered little value.
