Michael Mills, a pragmatic quality leader and quality management systems expert, explores in his new blog post what ISO 9001’s climate change clause means for smaller companies.
Agentic artificial intelligence (AI), made up of autonomous agents that act on goals and make decisions, is expected to reshape quality management in the future.
Michael Mills, a quality management expert with long experience in applying standards in practice, examines whether leaders should share in sacrifices when resources run short.
Management system (MS) auditors and managers are often misunderstood in organizations, with leaders expecting them to act as problem-solvers instead of impartial evaluators.
Large Language Models (LLMs), the type of artificial intelligence used in many tools today, are often praised for their ability to write, summarize, translate, and even code.
Michael Mills of Pragmatic Quality Blog says confusion over how to audit the recent climate change amendment to ISO 9001 often stems from bad audit experiences - not the amendment itself.
Ekaterina Potemkina, a Quality Mindset Activator, reveals hidden truths about quality that rarely make it into formal training—some as surprising as its link to religion.
ISO/IEC 27031:2025 is a valuable tool for organizations strengthening cybersecurity and ensuring their information and communication technology (ICT) systems can continue running during disruptions,
Real metrological traceability depends on more than just a written claim, writes Jeff Gust, a senior metrology and regulatory expert at Fluke Corporation, in part 121 of his 'Metrology Monday' blog series.
Conflicts over quality are unavoidable in product development—but managing them well can help companies improve both collaboration and outcomes, points out James Luellen, Division Process Manager at Schwarz Partners, in a recent opinion piece.