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The Anatomy of Excellence: Sketching the Perfect Quality Assurance Manager
QualityNeeds, a consultancy specializing in tailored quality solutions, has combined quality expertise, humor, and anatomy to create a striking visual representation of what makes an effective Quality Assurance (QA) Manager.
ISO 9001 as the Foundation for Evidence-Based Quality Decisions
Evidence-based decision making is at the heart of quality management—and ISO 9001:2015 is built to support exactly that.
ISO 9000 Draft Adds Terms and Concepts but Risks Diluting Quality Focus
A Draft International Standard (DIS) version of ISO 9000 has been released for public review, showing significant changes to how the fundamentals and vocabulary of quality management are presented.
KPIs Don’t Give Answers—They Ask Questions and Guide Action
Key Performance Indicators (KPIs) should not be treated as answers but as alerts that help teams ask the right questions and take the right actions,
How To Make Friends and Manipulate People—For the Sake of Quality
Ekaterina Potemkina, a quality mindset activator and career guide for quality pros, shares a humorous survival guide for quality managers trying to stay liked while doing a job that rarely wins popularity contests.
ISO 19011 Revision Puts Supply Chain in Spotlight
Christel Fouche, a registered lead auditor for ISO 45001, ISO 14001, and ISO 9001, and a provider of occupational health and safety coaching and training,
The Hidden Cost of Rubber-Stamp Audits
A recent blog post by ISO certification expert Jeremy Fisher of Southpac Certifications tells the story of a real-life audit that lasted just 47 minutes - and delivered little value.
Think No One Cares About Quality? Here’s How to Turn That Around
Ekaterina Potemkina, a quality expert known for turning scattered regional systems into ISO-ready global frameworks,
Inside the Role of a Quality Management System Representative
Kinga Ślusarczyńska, a quality management specialist with experience in accredited laboratories and companies using ISO standards, explains her role as a Quality Management System (QMS) Representative in her blog post.
Cutting Corners Today Can Break Your Quality System Tomorrow
Cutting corners may seem efficient in the moment, but it erodes quality systems and creates long-term risks, writes Julius DeSilva in his latest blog post.
Why Cutting CI and Quality Teams Is a Costly Mistake for Businesses
Managers often make the wrong call by laying off continuous improvement (CI) and quality professionals to cut costs—missing their vital role in long-term success.
AI Set to Transform Quality Control With Predictive Maintenance and Smarter Testing
AI could reshape how industries manage quality by preventing defects, predicting equipment failures, and automating root cause analysis, according to Akli Adjaoute, CEO of Exponion.
What ISO 9001 Gets Right—and Misses—in the From Lead to Order Process
The “From Lead to Order” process is essential for turning business interest into confirmed customer orders,
The Compliance Puzzle: How Standards and Regulations Fit Together
Understanding the difference between standards and regulations is essential for businesses navigating compliance and safety in industries like manufacturing, healthcare, and technology.
When Frustration Becomes Leadership: The Tipping Point in Quality
The moment quality professionals decide to stop waiting for permission and start leading is often their real turning point, according to Ekaterina Potemkina - a Corporate Quality Manager, Independent Assessor, and ISO Auditor whose goal is turning quality into growth and profitability of a business.
Why QSE Managers Should Step Back to Move Systems Forward
Surprisingly, improving a Quality, Safety, and Environment (QSE) management system isn't about getting the QSE manager more involved.
16 Hard Truths To Unlock High-Impact Quality
Quality professionals don’t get better by waiting for leadership to care—they improve by acting like business partners.
The Biggest Lie About ISO Certification Exposed
“Passing an ISO audit” doesn’t mean a company delivers quality - just that it met the minimum standard.
From Chaos to Quantum: The Funny Evolution of Quality
Anthony Lenarz, Product Quality Specialist at GE Vernova, shares a witty take on how quality practices have changed over time - from chaotic beginnings to today’s tech-driven systems.
Tips for Gaining Full Management Commitment to Quality Systems
Brian Newbery, Quality Operations Manager at Medicom and founder of Fast Track QMS Consultants, shares tips in a practical document on how to secure full management commitment and engagement in a medical device company’s quality management system (QMS).
Apart From Dining and Travelling, What Do Quality Consultants Even Do?
Jasmina Šerifović, a food safety and sustainability consultant and auditor, explains in her blog post that the job of consultants and auditors is far from the carefree image of fine dining and having the opportunity to travel - a common misconception people have when learning about what she does.
Companies Turn to Sustainability Certifications Amid Regulatory Uncertainty
Companies across the EU are increasingly turning to sustainability certifications to navigate unclear and shifting regulations, according to financial journalist and Certified Auditor for Gender Equality Anna Zavaritt in a recent article for Il Sole 24 ORE.
New Approach to Quality Management Must Embrace Breakthrough Improvements
Claude Roger Dione, a quality consultant and certified auditor specializing in ISO standards (ISO 9001, ISO 14001, ISO 22000, ISO/IEC 17065), emphasizes in a recent blog post that true quality management requires more than just incremental improvements.
